Frequently Asked Question
At Surat Khajana, we want to ensure your shopping experience is seamless and worry-free. Below are answers to some of the most common questions our customers ask.
How can you help?
We offer a wide selection of quality ethnic wear and accessories at competitive prices. Our customer support team is here to assist with your orders, shipping updates, returns, and any queries related to our products. You can reach us via email or phone during business hours.
What is a return policy?
We offer a 7-day return or exchange policy from the date of delivery. To be eligible, the item must be unused, in original condition, and in its original packaging.
Please contact our support team to initiate a return. Some items like innerwear, clearance items, or customized products may not be eligible for return.
What payment methods do you accept?
We accept the following payment options:
Credit/Debit Cards (Visa, MasterCard, RuPay)
UPI (Google Pay, PhonePe, BHIM, etc.)
Net Banking
Wallets
Cash on Delivery (available on select pin codes)
All online payments are processed securely via trusted payment gateways.
Do you sell gift cards?
At Surat Khajana, our website is optimized for global search engines like Google, Bing, and Yahoo. This ensures better visibility, higher ranking, and increased reach for our brand across international markets. We implement keyword-rich content, fast-loading pages, mobile responsiveness, and clean URLs to attract and retain more visitors.
Submit a task
Have a special request or custom order? Submit your task or inquiry through our contact form, and our team will get in touch with you quickly to assist with product details, customizations, or bulk orders.
Send message
Need support or have a question? Simply send us a message via WhatsApp, email, or our live chat. Our customer service team is ready to help with order updates, sizing queries, and anything else you need.
Trusted experience
With years of industry experience and thousands of satisfied customers, we pride ourselves on delivering high-quality products and dependable service you can trust.
Display FAQ accordions
At Surat Khajana, our website is optimized for global search engines like Google, Bing, and Yahoo. This ensures better visibility, higher ranking, and increased reach for our brand across international markets. We implement keyword-rich content, fast-loading pages, mobile responsiveness, and clean URLs to attract and retain more visitors.
We are fully integrated with all major social media platforms including Instagram, Facebook, WhatsApp, Pinterest, and YouTube. This allows you to:
Share your favorite products instantly
Get real-time updates on new arrivals and offers
Connect with our support team directly through social channels
Shop through our Instagram and Facebook store links
Follow us @suratkhajana for the latest updates!.
Your privacy and security are our top priority. All communication between you and our team—whether it’s through website chat, WhatsApp, or email—is protected with end-to-end encryption. This means your personal messages, order details, and payment inquiries are secured and cannot be accessed by unauthorized parties
