Website: https://suratkhajana.com
At Surat Khajana, we are committed to ensuring that your orders are delivered in a timely, reliable, and secure manner. This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of products purchased through our website.
1. Order Processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation email with order details once your order is successfully placed.
2. Shipping Methods & Delivery Timeline
We offer delivery across India via trusted logistics partners.
| Shipping Type | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–9 business days |
| Express Shipping | 2–5 business days (if available in your area) |
- Delivery times may vary depending on your location, product availability, and courier service performance.
- In some cases, unexpected delays due to weather, strikes, or other logistical issues may occur. We appreciate your patience in such events.
3. Shipping Charges
- Standard Shipping: ₹49 to ₹99 based on location and order size.
- Free Shipping: May be offered on promotional events or for orders above a specified value (e.g., ₹999).
Shipping charges (if applicable) will be shown at checkout before you complete your purchase.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number and link via email/SMS.
- You can use this information to track the status of your shipment at any time.
5. Delivery Attempts
- Our delivery partners will attempt delivery up to 3 times.
- If you are unavailable, you may be contacted for rescheduling.
- If delivery fails after multiple attempts, the product may be returned to us, and re-shipping charges may apply.
6. Damaged or Missing Products
- If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with photos and order details.
- We will investigate and initiate a replacement or refund as appropriate.
7. Delivery Restrictions
- We currently ship only within India.
- Some remote or rural areas may not be serviceable. In such cases, you will be notified and refunded if necessary.
8. Cash on Delivery (COD)
- COD may be available for select pin codes and products.
- Additional COD charges may apply and will be displayed at checkout.
- Please ensure the exact amount is ready at the time of delivery.
